Terms & Conditions

Hire Bunting

Payment and Delivery Information

Our selection of hire bunting is available from £1.50 per metre excluding delivery and return.

The following terms and conditions apply when hiring our bunting, so please read these before confirming your order, as your hire payment will be deemed as acceptance of these.

You can complete our online order/enquiry form and we will then contact you to discuss your requirements. Alternatively you can ring us for a chat.

Delivery and Return Charges

If you are able to collect and return the bunting back to us in person, delivery and return costs do not apply. Alternatively depending on where you live it may be possible for us to arrange to deliver and collect for an agreed charge.

If neither of these options is convenient, please contact us for a quotation which will be based on the most cost effective means of ensuring delivery and collection within the specified time frame by using a National Courier Service.

Please be aware that all of the above will require someone to be available at the delivery address to sign for the bunting.

 

Hire Period

Our aim is for you to receive your bunting in good time for your special event and therefore we offer a 5 day hire period from Thursday to Monday. (where bunting is delivered to you on Thursday, and sent back to us on a Monday, to arrive no later than Tuesday)

If you require your bunting hire for a midweek event it may be possible to arrange this, so please contact us to discuss.

Alternatively if you require your bunting for a longer period please contact us before confirming your booking as we may be able to arrange a longer hire period for an additional daily charge.

Hire Quote

Once we have established your requirements, we will send you an email or written quote (your choice!) inclusive of the delivery and return charges. This quote remains valid for 2 weeks from the date sent. If we do not hear from you within this time we will make the bunting available for hire again, so please book early to avoid disappointment.

Confirming your Booking

Once you have received our quote inclusive of the delivery and return charge you can secure your booking with a 50% deposit. If more than 14 days has elapsed since we sent our quote, check with us first that the bunting you require is still available.

Full payment is required for bookings made less than 28 days before the date on which you require the bunting to be delivered.


4 weeks before your event we will invoice you for the balance of the hire cost, together with a Refundable Damage Waiver to be charged at a minimum rate of £1.50 per metre (depending on design) of bunting hired. This Damage Waiver Charge will be promptly refunded to you in full, provided the bunting is returned to us in good condition and on the specified date.

When we have received cleared payment from you, we will send you an email or written confirmation of this and will then contact you on an agreed date to discuss final arrangements for delivery and return of the bunting.

 Payment Methods

All hire costs including Booking Deposit, Refundable Damage Waiver and Balance Payment are payable by bank transfer, details of which are included on our Invoice.

Cancellation Policy

We hope that there will be no need to cancel your booking for any reason, but in the event that this becomes necessary, please let us know as soon as possible either by phone or email.

The following Charges will be applied upon notification of Cancellation:

                                                   Over 90 days before the Hire date:                            50% Booking Deposit             Fully Refundable

                                                   Less than 90 days before the Hire date:                     50% Booking Deposit             Non-Refundable

                                                   Less than 28 days before the Hire date:                      100% Total Hire Charge *       Non-Refundable             

                                                                                                                                     * (excludes Damage Waiver Charge & Courier Costs)

  If for reasons beyond our control we are unable to supply you with the bunting you have arranged to hire, we shall promptly refund to you any monies already paid which will be the full extent of our liability.

Late Returns

The standard hire period for your bunting is 5 days, to enable us time to prepare bunting for the next client. A late return could affect another client’s booking.

Where it has been agreed that the bunting is to be returned by you in person, or collected by us, it will be due back on the Monday after your event unless we have previously agreed an alternative day, in writing.

If bunting is to be returned using the Courier service we will arrange this for you.  It is necessary, however, that you or your representative are able to sign that the bunting has been collected by the Courier on the Monday after your event, to ensure delivery to us by 1 pm on Tuesday (unless agreed otherwise).

If the bunting is not received back to us by the agreed date, and you are unable to provide confirmation of the collection, then you may forfeit your Damage Waiver Charge.

Bunting Care & Use

We will supply you with instructions about hanging bunting when we deliver it to you, as well as how to repack bunting for return delivery to us, but please feel free to contact us for further advice or information, as we are always happy to help.

We will provide some ties to help you to secure bunting to a permanent fixing, but if you require more, please use ribbon, string or similar. Please do not secure bunting in place with nails, staples, blue tak or any other adhesive substances, as this will damage the bunting. When taking bunting down please ensure that you do not cut through the loop at each end of the bunting string

Our Cotton Bunting looks lovely outdoors, hanging in trees or along fences, but it does not like getting wet. Flags and bunting tape can become stained or marked, and the weight of water absorbed may cause them to rip. To avoid any such damage, we therefore request that bunting is used under cover only, unless it is obvious that conditions outside will be dry for the period that the bunting is to be used.

Our New Outdoor Bunting has been produced to withstand a greater degree of moisture, however, is still not 100% waterproof and can suffer damage* if not properly cared for. Specific instructions are provided which detail its care.

If the worst does happen and flags get wet, please ensure that you dry them thoroughly before sending them back. In all cases please contact us immediately to advise what has happened, so that we can agree the best course of action.

Please ensure that all bunting is positioned safely to avoid any risk to health. It should be kept out of the reach of children at all times.

Return of Bunting in good Condition

We will promptly refund to you the full amount of the Refundable Damage Waiver paid, provided that the Bunting is returned to us in the same condition in which you received it. This means without any lengths missing or damage* to the Bunting which requires it to be repaired or replaced.

 

Damage* can include any of the following: tears/rips/snags/cut looped ends/staining/dyeing/fading (to flags and/or tape).

The Bunting, once returned should only need airing and pressing before being available for rehire.

In the event of any of the above, an assessment will be made of the works required to repair or replace the affected Bunting and a cost will be confirmed to you which will then be deducted from the Refundable Damage Waiver paid.

Payment and Delivery Information

 

Payment Methods

For Children's Bunting, we will acknowledge receipt of your Order via the website contact form within 48 hours. Upon confirming the Order, we shall issue you with an Invoice which can be settled by electronic bank transfer. Our bank account details are stated on our Invoice.

For Bespoke Bunting, we will provide you with a Quote which details the cost of the bunting along with any delivery charges which may apply. Upon confirmation of your acceptance of our Quote, we shall issue you with an Invoice which can be settled, again, by bank transfer.

 

Delivery

All our Children's Bunting will be sent out within the UK by Royal Mail 1st class with proof of posting The cost of p&p is £2.75

Similarly if you need your purchase urgently, Royal Mail Special Delivery is available for an extra charge. Please contact us for details of this if required.

Delivery Overseas

Before purchasing, please contact us for a quotation for postage and packaging, if your bunting is for delivery overseas.

Despatch times

We make our Children's bunting to order and aim to despatch this within 1 week of cleared funds being received, however personalised bunting may take a little longer, so please let us know before purchasing if you have a deadline, and we will aim to meet this.

We aim to provide our customers with a great quality product and, as a result, our Bespoke bunting may take some time to manufacture. We will, however, always try to ensure that you have your bunting in good time for any special event you have planned!

    

If for any reason there is likely to be a delay in despatching your order we will always contact you regarding this, with the option to amend or cancel if necessary.

Returns Policy

We are sure you will love your bunting purchase but if for any reason the bunting does not meet your expectations, please contact us within 7 days of receipt, as we would appreciate your feedback.

In this event we can either offer you a replacement or full refund, however please be aware that personalised bunting cannot be refunded unless faulty

Product Descriptions & Photos

Applicable to both Hire & Buy Bunting

We take care to describe and display items on our website items as accurately as possible but slight variations in actual colours may occur, due to photographic techniques.

In addition from time to time it may be necessary to substitute a design with an alternative whilst maintaining colours and effect. As all bunting is made to order we will discuss this with you before making up, and if you are not happy with the alternative offered we will happily refund your money.

Safety First

Bunting is a beautiful way to decorate both indoors and outdoors but please ensure that it is positioned safely and kept out of reach of children at all times.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Hunting for Bunting and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Hunting for Bunting. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Hunting for Bunting takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

This privacy policy sets out how Hunting for Bunting uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

Your Name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Google Analytics

“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Personal Information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us via our contact page details.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible via our contact page details. We will promptly correct any information found to be incorrect.

© 2017 Hunting For Bunting